Benchmark Autoworks opened as an ultra-convenience auto service facility in September 2012 in downtown Raleigh. We have strived to provide top-end auto repair for every customer from the start. We have grown through that time and offer 5-star services and have been blessed with many great reviews from happy customers. We serve customers from the local area, with some customers from as far as 4 hours North of us. On top of that, we have had a number of traveling customers in need who have searched us out because of our high ratings.
More about us:
We originally opened in downtown Raleigh within a few blocks of all the high-rise office buildings loaded with the daytime workforce, comprised of City, County, and State Government, High Tech, Banking and Finance, Architecture firms, Utility providers, Judicial system, and Lawyers. Our customers drop their cars off for service with almost the same ease as they do for their daily parking; sometimes we are more convenient than their local parking. We also offer pre-arranged shuttle to and from work. Most customers leave their car with us in the morning, to be repaired by end of their workday. Sometimes repairs can take more than a day, but we have relationships with multiple vendors so that we can usually get parts within an hour; two hours if they have to come from a regional warehouse. Our customer lounge is almost always empty, because we are so convenient to their work places. This has worked very well for us.
Our services range from the day-in, day-out services for Brakes, Oil change, Suspension such as Wheel Bearings, Shocks and Struts, Control Arms, also CEL diagnosis, Exhaust, Cooling system, and Air Conditioning; which are common services from most shops; to more unique services for Timing Belts, Head Gaskets, Engine rebuild, Engine replacement, Transmission repair, almost everything except body shop. So, when you look for someone to provide your car with maintenance or repair services, do you want someone who only knows how to do the easy stuff, or do you want someone who really understands how your car works?
Our focus is to provide quality repairs at reasonable prices. We have invested in top-end diagnostic equipment and tools to do the job right. We have 6 lifts, Snap-On Verus diagnostic system, Autel diagnostic computer, Pico scope, CarDaq-M programmer, plus a significant collection of other diagnostic tools to help get the diagnosis right the first time. However there is no substitute for experience and talent, and we have technicians with double-digit experience in fixing cars and trucks, plus we have also hired trained technician graduates from NASCAR Technical Institute and Wake Tech Community College. We are not exclusive to those schools, but they have active training programs serving students who are local to Raleigh after graduation.